Making EDI Work for Your Business

I want to have a frank discussion about EDI (Electronic Data Interchange) and how it can transform your supply chain operations. Over the past 15 years, we’ve helped numerous businesses navigate this territory, and so here’s some straight talk about both the opportunities and challenges you’ll face.

Why EDI Matters Now More Than Ever

Let’s be honest – today’s supply chain is incredibly complex. We’re seeing vendors sell products they’ve never touched, coordinating with third-party shippers (3PLs) to deliver to customers who aren’t even in their database yet. As costs for EDI have dropped, retailers require more document types to increase collaboration. That’s why having a robust EDI system isn’t just nice to have – it’s essential.

The Reality Check: EDI, The Non-Standard, Standard

Here’s something that might surprise you: while EDI is supposed to be “standardized,” every trading partner tends to put their own spin on it. What works for one industry might not work for another, and what one partner considers a standard purchase order might look completely different to another. Adding new trading partners, often with required documents that are new to your operation, compounds complexity. This is especially important to understand as you grow.

Three Critical Steps for Scaling Your EDI Program

Here’s what we’ve seen work best for growing businesses:

1. Build Flexibility Into Your EDI System
   Think of this like having a universal adapter. Your partners might have hundreds of unique business rules – from specific data fields to validation requirements. Your system needs to handle all of these variations smoothly.
   
   

2. Connect EDI to Your ERP
   Look, manually entering data might work when you’re small, but it won’t scale. We typically see ROI in as little as 50 orders per month. As someone who’s seen businesses struggle with this transition, trust me – integrate your EDI with your ERP system early. New customers and locations can develop quickly, seasonal bursts can result in high labor costs and error rates will fail to impress your new trading partner. Chargebacks and scorecards exist and they will make you pay for introducing inefficiency to their operation. (Read more about EDI ERP readiness guide)
   
   

3. Consider Outsourcing EDI
   Here’s a pro tip: managing EDI in-house can become a massive drain on resources. A good EDI provider can handle the technical heavy lifting while your team focuses on growing the business. Just make sure they can integrate directly with your ERP – you don’t want them outsourcing that crucial piece. When support is needed, you’ll want a team that’s familiar with the integration points, and their interdependency with the EDI transactions.

The Data Quality Challenge

Let me share some concerning numbers with you: 60% of B2B transactions hit snags due to data issues. I’ve seen businesses waste countless hours dealing with data; incorrect prices (16% of orders), out-of-stock items (20%), and duplicate purchase orders (8%). This is why having solid data governance is crucial.

Real-Time Processing: The New Normal

Here’s something many businesses overlook: it’s not enough to just have EDI – you need real-time processing capabilities. The days of overnight batch processing are fading fast. Your customers expect immediate responses, often these responses are codified in transactions like the PO acknowledgement (855) and your system needs to deliver.

Visibility Is Your New Superpower

One of the most valuable aspects of modern EDI is the visibility it provides across your supply chain. With the right implementation, you can track inventory, shipments, and transactions in real-time. This isn’t just about keeping tabs on things – it’s about making faster, better-informed decisions.

Growing Your EDI Network

Ready to take your EDI capabilities to the next level? Here’s my advice: be proactive. Reach out to customers about EDI implementation – it shows you’re serious about the relationship. And don’t forget about your suppliers – bringing them into your EDI network can streamline your entire supply chain.

Your Next Steps

If you’re feeling overwhelmed, don’t worry – that’s normal. The key is to start with a solid foundation and build from there. Focus on:

• Getting a flexible system that can grow with you

• Ensuring proper ERP integration

• Implementing strong data governance

• Building real-time processing capabilities

• Expanding your trading partner network

Remember, EDI isn’t just about checking a box for trading partner requirements – it’s about creating a more efficient, agile, and competitive business. Take the time to do it right, and you’ll set yourself up for long-term success.

Need more specific guidance? We’re happy to dive deeper into any of these areas or help you evaluate potential EDI solutions for your specific needs.