Victoria:

I would absolutely point them to hiring Surpass as their EDI provider right away.

Bianchi Candle Brands started about 12 years ago. Our founder, Nick Bianchi, was 12 years old when his parents bought him a candle set, and he fell in love with the science and math behind making candles. He started going to local shows as a teenager, and it just grew and grew, and here we are today.

We were brand new to systems, to EDI. We went with one of the biggest EDI providers in the industry, and it was not an enjoyable experience. Working with them was going to require us to have a large internal team just to focus on that project and keep it running. The system wasn't working well; it was going to take an immense amount of training, and there was no support. It was very much: you paid for it, here it is, figure it out.

Our very first big retailer was set up incorrectly in the system, and we started getting complaints. When that's your first big win and you're excited, and you instantly can't provide what you're supposed to, it's not fun to work through that, and it puts the client relationship at risk.

We did our research, looked around, and found Surpass. We had a few introductory calls, and honestly, on the very first one, every problem I'd been having, every concern, every question, was answered without even asking. I was so impressed.

The account management I work with, they're real people, and we get treated like it. It's not just a vendor or a service we're using, it's a true partner that believes in us succeeding.

Our growth has quadrupled, at least four times, in a year. We don't have to have an internal team; it's just me. It takes so little of my time to get a project started. It works through Slack, just a couple of messages and it's go time.

Because of our success with Surpass, and knowing they're there for every account we bring on, we've been able to confidently approach, or be approached by, accounts we didn't even dream were an option, and bring them on board knowing Surpass is right there with us.

Do your research, do your due diligence. But you'll find out very quickly, once you're in those introductory meetings, those discovery calls, those demos, that no one else can compete. Not on service, not on efficiency, not on ease. We couldn't have done that without Surpass.